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Surfside Powersports USA - Help Desk
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Can't find what you are looking for?
Please feel free to send us an email at info@surfsidepowersports.com,
or why not use our Quick
Search Facility to find your products fast.
Shipping & Delivery Times (Full
shipping rates & policies can be found here: Shipping
Policy)
Estimated shipping times refer to the length of time for an
item to leave our warehouse and should not be confused with
total delivery time to your door. Shipping times are estimated
in business days and do not include weekends or holidays and
may, in some cases, run longer than shown. If you have ordered
an item that will by delayed due to a back ordered or discontinued
status you will receive a prompt e-mail and/or call from one
of our Surfside Representatives. The most common shipping
method is UPS ground service. Addresses containing P.O. boxes
and military FPO/APO's are shipped via the U.S. Postal Service.
Delivery can be expected in 3-5 business days of transit time
after leaving our warehouse. Complete and
updated address information ensures timely shipments! Many
orders are received earlier than this estimate, depending
on how far you are from our warehouse and whether or not we
need to order your product from one of our vendors. If your
order contains an item that is back-ordered you will receive
a prompt notification from our sales department to try and
help you with any substitutions. Please refer to the rate
table for UPS ground shipping costs.
Returns & Exchanges:
All returns must be postmarked no later than 30 days
from the original customer shipment date. Returns and exchanges
must be in new condition and include original product packaging.
Customer must ship all items in a shipping box or envelope;
do not use the product packaging as a shipping container.
Returns that do not meet these requirements will be refused
by Surfside Powersports.
**Please Note: There are NO refunds, returns or exchanges
on Davida special order helmets. **
Returns For Refund: 10% restocking fee. Customer
pays shipping charges.
Exchanges: No
restocking fee. Customer pays shipping charges.
Incorrect Item Received: No extra charge. Surfside
Powersports will replace incorrect items and pay return shipping
charges. Surfside Powersports will reimburse Standard Ground
shipping rates only.
Warranty Exchanges:
All warranty claims are processed through individual
product manufacturers and subject to their policies and discretion.
Warranty items should be returned directly to the manufacturer
unless advised otherwise by a Surfside Powersports customer
service representative.
Exchanges & Your Credit Card: When you return
an item for exchange, credit card processing rules require
us to issue a credit to your card and then charge the card
for the new item being purchased. A credit can take 24-48
hours to post to your credit card account. We are not permitted
to apply the original purchase price to the new order even
if it is an exchange for the same item.
Model Specific Parts: Any parts returned for credit
or exchange must be in new condition in the original packaging.
Parts that have been installed (or damaged while attempting
to install) and/or used in any manner will not be accepted
for return. BE SURE THE PART YOU ORDER IS FOR YOUR SPECIFIC
VEHICLE. Please be aware of this policy before beginning installation
of any model specific part.
Clearance and Closeout Items: No refunds on clearance,
closeout or blemished items. Exchanges subject to availability.
Package Deal Returns For Credit: If you want to return
any package deal item for credit, you must return all items
that were part of the original package deal. For example,
if you purchased a jersey, pant and glove combo, you would
need to return all three items for a complete credit less
the 10% restocking fee. We cannot accept individual items
from a package deal returned for credit.
Package
Deal Exchanges: If you need to exchange any package
deal item for a different size, we will accommodate you if
possible. We cannot allow exchanges for different colors unless
you are exchanging the entire package deal. All exchanges
are subject to availability.
Shipping Instructions:
Return via prepaid Fed Ex, UPS or US Mail. Insure shipment
for full value of purchase. Use original Surfside Powersports
packaging. Surfside Powersports is not responsible for packages
lost during return shipping.
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